Module 01

Emails, calls and attachments become structured orders in your ERP.

Order Intake reads what arrives, matches it against your products and price lists, and writes the order where your business already keeps it.

What arrives, and what comes out

An incoming customer message next to the agent's structured read-out — issue type, tone and language — the same read-and-structure step Order Intake runs on every order.
a real case, read and structured automatically

What it does

01 Reads the message as it was written

Free text, forwarded threads, PDF and spreadsheet attachments, and calls transcribed into the same structure.

02 Matches products and prices

Customer wording is resolved against your catalogue, the customer's price list and their usual practices.

03 Asks when something is unclear

Anything ambiguous is flagged for a person instead of guessed at. Nothing leaves the desk unreviewed unless you allow it.

04 Writes into your ERP

The order lands where your picking, delivery and invoicing already happen, with the original message attached.

Where it sits in the loop

Email Phone call Order Intake Work in your ERP Invoice Check Customer Desk structured order picking · delivery delivered vs billed status · reclamations arrives the system learns context back in knowledge layer — products, price lists, customers, terms and practices knowledge layer

Questions we get

Does it replace our ERP?

No. Your ERP stays the system of record. Order Intake writes into it.

What happens when an order is unclear?

It is marked for a person, with the original message and the reason it was flagged.

Do our customers have to change anything?

No. They keep writing and calling the way they do today.

Does it work in Finnish and Swedish?

Orders arrive in the language your customers use, and the desk works in the language your team uses.

See what one week of your inbox looks like as orders.

Book a 30-minute walkthrough