Module 01

Emails, calls and attachments become structured orders in your ERP.

Order Intake reads what arrives, matches it against your products and price lists, and writes the order where your business already keeps it.

What arrives, and what comes out

schematic — not a screenshot
inbound · email
From: ostot@pakkausohman.fi
Hei! Tarvitsemme taas niitä isompia laatikoita, 12 kpl, ja 3 rullaa teippiä. Toimitus samaan osoitteeseen kuin viimeksi, mieluiten torstaina.
order draft · 118342ready for review
ART-4410 · box, large12 pcs
ART-9021 · tape, roll3 pcs
delivery addressfrom last order
requested dateThursday — confirm

What it does

01 Reads the message as it was written

Free text, forwarded threads, PDF and spreadsheet attachments, and calls transcribed into the same structure.

02 Matches products and prices

Customer wording is resolved against your catalogue, the customer's price list and their usual practices.

03 Asks when something is unclear

Anything ambiguous is flagged for a person instead of guessed at. Nothing leaves the desk unreviewed unless you allow it.

04 Writes into your ERP

The order lands where your picking, delivery and invoicing already happen, with the original message attached.

Where it sits in the loop

EmailPhone callOrder IntakeWork in your ERPInvoice CheckCustomer Deskstructured orderpicking · deliverydelivered vs billedstatus · reclamationsarrivesthe system learnscontext back inKnowledge layer — products, price lists, customers, terms and practicesKnowledge layer

Questions we get

Does it replace our ERP?

No. Your ERP stays the system of record. Order Intake writes into it.

What happens when an order is unclear?

It is marked for a person, with the original message and the reason it was flagged.

Do our customers have to change anything?

No. They keep writing and calling the way they do today.

Does it work in Finnish and Swedish?

Orders arrive in the language your customers use, and the desk works in the language your team uses.

See what one week of your inbox looks like as orders.

Book a 30-minute walkthrough