From customer request to invoice. Less manual work.
OperationsLens is an AI platform for SMEs: it turns customer emails and calls into orders in your ERP, answers order questions with real order data, and makes sure every delivery gets invoiced.
Three modules, one loop, one shared memory of your business.
A message arrives and becomes an order. The work happens in your ERP. What was delivered is checked against what was billed. Everything the desk learns along the way feeds the next request.
Order Intake
Emails, calls and attachments become structured order drafts in your ERP.
Customer Desk
Status questions and reclamations answered with the real order behind them.
Invoice Check
Everything delivered gets billed. Deviations surface, you decide, the system learns.
Patterns across everything the platform handles.
The same complaint rising. Repeated failures at one site. An order pattern shifting. Surfaced before the next request arrives, not after.
- Same complaint rising Pallet damage · 6 cases in 14 daysneeds attention
- Repeated failures Recurring delivery site · Vantaa DCneeds attention
- Order pattern shift Weekly to daily · 3 customerswatching
What your team knows, available to every module.
Products, price lists, customers, terms and the practices that live in people's heads. Askable by text or voice, and used every time an order or answer is drafted.
It writes into the system you already run.
Orders, deliveries and invoices stay in your ERP. OperationsLens reads what arrives and writes the result where your team already works.
- Netvisor
- Procountor
- Oscar
- Lemonsoft
- E-invoicing
Nothing acts alone
Drafts go to a person before they go to a customer, for as long as you want them to.
Every step has a source
Each answer and order line points back to the message, order or delivery note behind it.
Your data stays yours
Your ERP remains the system of record. Access follows the roles you already have. Hosted in the EU.
Priced on volume.
You pay for the work the agents handle, not for seats.
Starter
- Up to 50 processed documents a month
- One agent of your choice
- One channel (email or phone)
- Shared knowledge layer and human review on every draft
Custom offer
Priced on your volume- Higher volumes and multiple agents
- Additional agents for your own processes, such as quote drafting
- Multiple channels and languages
- Integration with your ERP
- Dedicated rollout support
A one-time set-up and integration fee is quoted with your offer.
View full pricing →Questions teams ask before the first rollout.
Does it replace our ERP?
No. Your ERP stays the system of record. OperationsLens reads what arrives and writes orders into it — picking, delivery and invoicing all keep happening where they already do.
What happens when an order or answer is unclear?
It's flagged for a person, with the original message and the reason it was flagged. Drafts go to a person before they go to a customer for as long as you want them to.
Which ERPs does it work with?
OperationsLens connects through Fyrn to the ERPs Nordic SMEs actually run: Netvisor, Procountor, Oscar, and Lemonsoft.
Is our data safe?
Your data is hosted in the EU and handled under GDPR. Every step is logged, so any order, answer, or invoice can be traced back to the message that started it.
Do our customers have to change how they order?
No. They keep writing and calling the way they do today — Order Intake reads the message as it was written, in the language your customers use.