Every order captured.
Every question answered.
Every euro invoiced.
Your customers send email and pick up the phone. OperationsLens turns that into orders in your ERP, answers backed by real order data, and invoices with nothing left out.
Trusted by growing teams
If your customers order by writing to you or calling you, this is for you.
Three modules on one loop, sitting on a knowledge layer.
A message arrives. It becomes an order. The work happens. What was delivered gets checked against what was billed. What the desk learns goes back in.
Order Intake
Emails, calls and attachments become structured orders in your ERP.
Customer Desk
Status questions, reclamations and info requests, answered with the real order behind them.
Invoice Check
Everything delivered gets billed. Deviations surfaced, you decide, the system learns.
Patterns across everything the platform handles
The same complaint rising, repeated failures at one site, trends worth acting on before the next request arrives.
Your products, price lists, customers, terms and practices. Askable by text or voice.
It writes into the system you already run
Orders, deliveries and invoices stay in your ERP.Drafts go to a person before they go to a customer, for as long as you want them to.
Each answer and each order line points back to the message, order or delivery note behind it.
The system of record remains your ERP. Access follows the roles you already have.
Simple, Transparent Pricing
Priced by scope, not seats — start with one module, expand when you're ready.
Get Started
One module, one channel — the way most rollouts start.
- One module: Order Intake, Customer Desk, or Invoice Check
- One channel — email or phone
- Shared knowledge layer included
- Human review on every draft
Custom
For teams running multiple modules, channels, or ERPs.
- All three modules
- Multiple channels and languages
- Custom ERP integrations
- Dedicated rollout support
Frequently Asked Questions
What is OperationsLens?
OperationsLens turns the emails and calls your customers already send into structured orders in your ERP, answers backed by the real order behind them, and invoices with nothing left out — three modules on one shared knowledge layer.
Does it replace our ERP?
No. Your ERP stays the system of record. OperationsLens reads what arrives and writes orders into it — picking, delivery and invoicing all keep happening where they already do.
What happens when an order or answer is unclear?
It's flagged for a person, with the original message and the reason it was flagged. Drafts go to a person before they go to a customer for as long as you want them to.
Which ERPs does it work with?
OperationsLens connects to the ERPs Nordic SMEs actually run: Netvisor, Procountor, Oscar, and Lemonsoft via Fyrn.
Is our data safe?
Your data is hosted in the EU and handled under GDPR. Every step is logged, so any order, answer, or invoice can be traced back to the message that started it.
Do our customers have to change how they order?
No. They keep writing and calling the way they do today — Order Intake reads the message as it was written, in the language your customers use.