How it Works
The data flow, the knowledge layer behind it, how it connects to what you already run, and how a rollout actually goes.
One loop, not three tools
Work arrives as a message and leaves as an order, an answer, or an invoice — the same system carries it the whole way. An email or phone call becomes an order in your ERP. Questions about that order go through Customer Desk. What gets delivered is checked against what gets invoiced, with any deviation surfaced before it goes out.
The knowledge layer
Every answer is only as good as what the system actually knows. Products, price lists, customers, terms and practices sit in one shared layer underneath all three modules — it's why Order Intake reads an order correctly, why Customer Desk can answer without someone opening the ERP, and why Invoice Check catches what's missing.
Integrations
Orders and questions arrive however your customers already work — email forwarding, a phone call, a dropped file, or a direct API connection. On the other side, OperationsLens connects to the ERPs Nordic SMEs actually run: Netvisor, Procountor, Oscar, and Lemonsoft via Fyrn.
Security
Your data is hosted in the EU and handled under GDPR. Every action a human should see, a human sees — nothing books itself into your ERP without review where you've asked for one. Every step is logged, so any order, answer, or invoice can be traced back to the message that started it.
Deployment
Rollout starts narrow: one channel, one team, one module — proven before it expands. Each additional module reuses the context already in the system, so it connects faster than the one before it. You stay in control of what goes live and when.