Privacy Policy

Last updated: February 2026

At Buildgrid Oy ("we", "our", "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (operationslens.ai) and use our platform (app.operationslens.ai). Please read this policy carefully. By using OperationsLens, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information in the following ways:

Information You Provide

  • Account information: name, email address, company name, and password when you create an account.
  • Billing information: payment details processed securely through our payment provider. We do not store full credit card numbers.
  • Support data: tickets, messages, knowledge base articles, and other content you create within the platform.
  • Communications: information you provide when contacting us, including email correspondence and form submissions.

Information Collected Automatically

  • Usage data: pages visited, features used, time spent, and interaction patterns within the platform.
  • Device information: browser type, operating system, device type, and screen resolution.
  • Log data: IP address, access times, referring URLs, and error logs.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the OperationsLens platform and services.
  • Process transactions and send related billing information.
  • Send service-related communications, including updates, security alerts, and support messages.
  • Power AI features such as ticket categorization, response suggestions, and chatbot responses using your knowledge base content.
  • Analyze usage patterns to improve user experience and develop new features.
  • Comply with legal obligations and enforce our terms of service.

Data Storage & Security

Your data is stored on secure servers within the European Union. We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data at rest and in transit (TLS 1.3).
  • Regular security audits and vulnerability assessments.
  • Role-based access controls and multi-factor authentication.
  • Automated backups with encrypted storage.
  • Strict access policies for employees and contractors.

While we take extensive measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating the platform:

  • Cloud infrastructure providers for hosting and data storage.
  • Payment processors for handling billing transactions.
  • Analytics providers for understanding usage patterns (privacy-friendly analytics only).
  • Email service providers for transactional communications.

We do not sell your personal information to third parties. All third-party providers are contractually obligated to protect your data and process it only as instructed by us.

Cookies

We use cookies and similar technologies to provide and improve our services:

  • Essential cookies: Required for the platform to function, including authentication and session management.
  • Preference cookies: Remember your settings and preferences for a better experience.
  • Analytics cookies: Help us understand how visitors interact with our website using privacy-friendly analytics.

We do not use third-party advertising cookies or tracking pixels. You can manage your cookie preferences through your browser settings.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to data portability: Receive your data in a structured, commonly used format.
  • Right to object: Object to our processing of your personal data.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@operationslens.ai. We will respond to your request within 30 days.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain it. Backup copies may take up to 90 days to be fully purged from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send an email notification to registered users. We encourage you to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: