About OperationsLens
We're on a mission to make world-class customer support accessible to every team — powered by AI, designed for humans.
Our Mission
We believe every team — regardless of size — deserves access to world-class customer support tools. OperationsLens makes that possible by putting AI at the center of everything we build.
Our Story
OperationsLens, operated by Buildgrid Oy, was founded by a team of customer support professionals who lived through the pain of expensive, overly complex help desk tools every day. We saw small and mid-sized teams forced to choose between enterprise platforms they couldn't afford and basic shared inboxes they'd outgrown.
We knew there had to be a better way. So we built OperationsLens from the ground up to be simple, affordable, and AI-native. Instead of bolting AI onto a legacy system, we designed every feature — from ticket routing to response suggestions to the chatbot — with artificial intelligence at its core.
Today, OperationsLens helps growing teams around the world deliver faster, smarter customer support without the complexity or cost of traditional platforms.
Our Values
Customer First
We eat our own dog food. We use OperationsLens to support our own customers, so we feel every pain point and fix it fast.
Simplicity
If it takes a manual, it's too complex. We obsess over making powerful features feel effortless to use.
Privacy by Design
GDPR-compliant from day one. Your customers' data is sacred, and we treat it that way — with EU data residency and full audit trails.
Our Team
Fredrik
Co-Founder & CEO
Timo
Co-Founder & CSO
Jani
Co-Founder & CTO