Every order captured. Every question answered. Every euro invoiced.
Your customers send email and pick up the phone. OperationsLens turns that into orders in your ERP, answers backed by real order data, and invoices with nothing left out.
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The three modules
One reads what arrives, one answers about it, one checks what leaves. Start with any of them.
Order Intake
Emails, calls and attachments become structured orders in your ERP.
- Reads the message as it was written
- Matches products and prices
- Asks when something is unclear
- Writes into your ERP
Customer Desk
Status questions, reclamations and info requests, answered with the real order behind them.
- Reads the question as it arrives
- Finds the real order behind it
- Drafts an answer with the source attached
- Sends only when you want it to
Invoice Check
Everything delivered gets billed. Deviations surfaced, you decide, the system learns.
- Checks delivered against billed
- Surfaces deviations before they go out
- You decide what happens next
- The system learns
One shared knowledge layer
Order Intake, Customer Desk, and Invoice Check aren't three separate tools bolted together — they share the same customer, product and order data, and the same ways of working.
The system that read the order email is the same system answering the customer's question and checking the invoice, which is why the answers stay accurate end to end.
- products
- price lists
- customers
- terms & practices
Patterns across everything the platform handles.
OperationsLens doesn't just handle individual orders and questions. When the same thing starts repeating across customers, sites or orders, it can be spotted before it grows into a bigger problem.
The same complaint rising. Repeated failures at one site. An order pattern shifting. Surfaced before the next request arrives, not after.
- Same complaint rising Pallet damage · 6 cases in 14 daysneeds attention
- Repeated failures Recurring delivery site · Vantaa DCneeds attention
- Order pattern shift Weekly to daily · 3 customerswatching
It writes into the system you already run.
OperationsLens doesn't replace your ERP. It brings automation to the process you already run and puts the information where the work already happens.
See how it connects →- Netvisor
- Procountor
- Oscar
- Lemonsoft
- E-invoicing
Netvisor, Procountor, Oscar and Lemonsoft all connect through Fyrn.