Status questions, reclamations and info requests, answered with the real order behind them.
Customer Desk reads the question, finds the real order behind it, and drafts an answer sourced back to the message, delivery note, or invoice it came from.
What arrives, and what comes out
schematic — not a screenshotWhat it does
Status questions, reclamations and info requests come in by email or phone and are matched to the right order automatically.
Pulls the actual order, delivery note or invoice the question is about — not a guess from a template.
Every answer points back to the message, order or delivery note behind it, so nothing is asserted without a paper trail.
Drafts go to a person before they go to a customer, for as long as you want them to.
Where it sits in the loop
Questions we get
Customer Desk uses the same order data Order Intake and Invoice Check use — one shared knowledge layer, not a separate lookup.
It's flagged distinctly from a routine status question and routed to a person. If the same complaint keeps coming up, it surfaces as a signal worth acting on.
No. They keep writing and calling the way they do today.
Questions arrive in the language your customers use, and the desk works in the language your team uses.