--- title: "AI Order Automation for Nordic ERPs | OperationsLens" description: "OperationsLens turns customer emails and calls into orders in your ERP, answers order questions with real data, and checks every delivery gets invoiced." url: https://operationslens.ai/ lang: en --- Email · Phone · ERP # From customer request to invoice. Less manual work. OperationsLens is an AI platform for SMEs: it turns customer emails and calls into orders in your ERP, answers order questions with real order data, and makes sure every delivery gets invoiced. [Book a 30-minute walkthrough](https://operationslens.ai/contact/) [See how it works →](https://operationslens.ai/#the-loop) Home — this morning's queue ![The OperationsLens home dashboard, showing 64 cases needing attention, 142 documents checked without a person, and €1,220 in value found this month.](https://operationslens.ai/_astro/home-dashboard.ZZfE4WAx_Z1fv0OP.webp) The loop ## Three modules, one loop, one shared memory of your business. A message arrives and becomes an order. The work happens in your ERP. What was delivered is checked against what was billed. Everything the desk learns along the way feeds the next request. 01 Email · Phone ### Order Intake Emails, calls and attachments become structured order drafts in your ERP. [Learn more about Order Intake](https://operationslens.ai/platform/order-intake/) 02 Status · Reclamations ### Customer Desk Status questions and reclamations answered with the real order behind them. [Learn more about Customer Desk](https://operationslens.ai/platform/customer-desk/) 03 Delivered vs billed ### Invoice Check Everything delivered gets billed. Deviations surface, you decide, the system learns. [Learn more about Invoice Check](https://operationslens.ai/platform/invoice-check/) Signals ## Patterns across everything the platform handles. The same complaint rising. Repeated failures at one site. An order pattern shifting. Surfaced before the next request arrives, not after. - Same complaint rising Pallet damage · 6 cases in 14 days needs attention - Repeated failures Recurring delivery site · Vantaa DC needs attention - Order pattern shift Weekly to daily · 3 customers watching knowledge layer ## What your team knows, available to every module. Products, price lists, customers, terms and the practices that live in people's heads. Askable by text or voice, and used every time an order or answer is drafted. 01 Products 02 Price lists 03 Customers 04 Terms & practices ask › “what’s our delivery term for Buildgrid?” Integrations ## It writes into the system you already run. Orders, deliveries and invoices stay in your ERP. OperationsLens reads what arrives and writes the result where your team already works. - Netvisor - Procountor - Oscar - Lemonsoft - E-invoicing 01 ### Nothing acts alone Drafts go to a person before they go to a customer, for as long as you want them to. 02 ### Every step has a source Each answer and order line points back to the message, order or delivery note behind it. 03 ### Your data stays yours Your ERP remains the system of record. Access follows the roles you already have. Hosted in the EU. Pricing ## Priced on volume. You pay for the work the agents handle, not for seats. ### Starter From €299 / month - Up to 50 processed documents a month - One agent of your choice - One channel (email or phone) - Shared knowledge layer and human review on every draft [Start with one process](https://operationslens.ai/get-started/) ### Custom offer Priced on your volume - Higher volumes and multiple agents - Additional agents for your own processes, such as quote drafting - Multiple channels and languages - Integration with your ERP - Dedicated rollout support [Get a custom offer](https://operationslens.ai/contact/) A one-time set-up and integration fee is quoted with your offer. [View full pricing →](https://operationslens.ai/pricing/) FAQ ## Questions teams ask before the first rollout. ### Does it replace our ERP? No. Your ERP stays the system of record. OperationsLens reads what arrives and writes orders into it — picking, delivery and invoicing all keep happening where they already do. ### What happens when an order or answer is unclear? It's flagged for a person, with the original message and the reason it was flagged. Drafts go to a person before they go to a customer for as long as you want them to. ### Which ERPs does it work with? OperationsLens connects through Fyrn to the ERPs Nordic SMEs actually run: Netvisor, Procountor, Oscar, and Lemonsoft. ### Is our data safe? Your data is hosted in the EU and handled under GDPR. Every step is logged, so any order, answer, or invoice can be traced back to the message that started it. ### Do our customers have to change how they order? No. They keep writing and calling the way they do today — Order Intake reads the message as it was written, in the language your customers use. ## If your customers order by writing to you or calling you, this is for you. [Book a 30-minute walkthrough](https://operationslens.ai/contact/) [See how it works](https://operationslens.ai/how-it-works/)